Frequently Asked Questions
Question and answers
Browse the products under different categories available on www.humanitee.inuntil you find something that interests you. Once you’ve chosen the product, the relevant color and size, add the product to the cart. After adding, click on the cart icon on the top right corner of the website and proceed to make payment using the desired mode. You can also continue shopping and add more products to the cart before making the payment.Please check the size-chart available on our website before selecting any size. Please re-check the product selected, confirm the shipping details before making the payment.
Don’t panic. Please make sure whether the amount has been debited. Most of the times the payment is reversed by the bank after a failed transaction. The time taken to reverse varies from bank to bank. Please check with your bank for more details. You can also write to us on – [email protected] with the details / screenshots along with a detailed explanation duly mentioning your contact details. We’ll try our best to help you.
Once your products have been shipped, you will be notified via email and SMS. You’ll be notified even if there’s anunforeseen delay in shipping your order. The delay reason and revised shipping and delivery timelines will also be notified.
Alternatively you can sign-in to your account on www.humanitee.in and check.
There are NO hidden charges.
Please ensure you’ve signed-in to your account on www.humanitee.in Please recheck the details entered before processing the payment. If the problem persists then retry using another mode of payment.
All details will be available in your account on www.humanitee.in.Please ensure to video record while opening the package delivered.
The courier partner will reach out to you on the number provided at the time of placing the order. If the courier partner is unable to reach you or incase the door is locked at the time of delivery, then the orderwill be sent back to us. We will re-ship the order once you email us on [email protected].We’ll re-dispatch after receiving the product at our end.The customer will have to bear the courier charges in such cases.Please ensure to video record while opening the package delivered.
No. Please double check before making any payment. There is no option to modify the order after the payment is done.
A return / Exchange or a refund is possible only if the product delivered is defective or damaged, or a wrong product (size, color) is delivered. A video recording while opening the package is mandatory.Please read the return policy on www.humanitee.in for more details.
Please read the return policy on www.humanitee.in for more details.Please ensure to video record while opening the package delivered.
Please check your inbox (spam, junk mail). Incase you haven’t heard from us then please email with all details on [email protected].Refunds will take up to 10 working days depending on the banks.