Effective from October 2023
This Shipping and Delivery Policy is part of our Terms of Use / Service (“Terms”) and should be therefore read alongside our main Terms: https://humanitee.in/termsofservice/.
Please carefully review our Shipping and Delivery Policy before making payment towards any product on our website. This policy will apply to any order you place on our website.
How many days will it take for delivery after payment / placing order on the website?
The normal order processing time is 3 days. Depending on the geographic location of the customer it may take about 4 to 12 working days to deliver the product to the customer.
Customers are recommended to place an order early-on if they have a deadline to meet. Apart from the shipping time, in case the product has to be tailored to meet the customers requirement, it shall need more time for production, which varies from 15 days to 20 days or more, depending on the production requirement and quantity ordered.
Delivery Time: 9:00 AM – 5:00 PM (IST) during Business Days i.e., Monday to Friday only depending on the logistics partner and the customer’s availability at the delivery address.
We appreciate our customers buying during Holidays, and we make all efforts to ship the goods during Holidays, but we do not guarantee shipping or deliveries during Holidays / public holidays.
The Delivery / Shipping time mentioned anywhere on our website are approximate and we cannot guarantee them.
Express shipping charges would be additional and free shipping would not be applicable for Express shipping requests.
Request our customers to plan their shopping & delivery in advance to avoid delays.
What are my Shipping & Delivery options?
We deliver the products throughout India using multiple logistic partners depending upon the destination. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free shipping on orders only if stated clearly or during an offering on the website, while placing certain orders.
Shipping charges as applicable shall either be there on the site or intimated to the customer, if required, at the time of placement of order.
Once your order is packaged and dispatched, we’ll communicate the details over email. In case of non-receipt of any email, please write to us duly mentioning your order id / invoice number along-with date of purchase / placing order.
Do you deliver internationally?
No. We do not offer international shipping yet.
What happens if my order is delayed?
If the delivery of your order is delayed for any reason, we will inform you as soon as possible and will advise a revised estimated date for delivery.
What are the Mandatory Requirements for shipping?
Customers are responsible for providing correct and complete Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any and also correct contact numbers and alternate numbers to ensure proper and on-time delivery.
We will make all efforts to deliver your order / purchased items in minimum time possible, but we will not be responsible for any loss or damage due to natural calamities, accidents, mistake by shipping service provider.
We shall and cannot be liable for any damages / loss due to lack of proper shipping information.
At the time of delivery, if you are not available to receive the order / parcel / consignment, the courier partner would get in touch on the number provided on the order to arrange for re-delivery or you can pick it up from their office location duly producing your clear Govt. ID proof.
In case if you have provided the delivery address as office address, due to security reasons products might get delivered at the security desk itself, (so please make sure you are aware of this & check with the security desk).
We do not take responsibility for any delay caused by any unforeseen circumstances or natural calamity or force majeure conditions or time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
Questions about returns?
if you have any questions regarding return please review your return policy; https://humanitee.in/returnspolicy/.
How can you contact us?
If you have any further questions or comments, you may contact us by:
Email: [email protected]